FAQ

If your question isn’t covered here, contact us using the info below.
1. Product & Selection
Q: Do all your sunglasses have UV protection?
A: Yes! Every pair features UV400 lenses, blocking 99% of UVA/UVB rays. Polarized options (marked on Shopify) also reduce glare from water/roads.
Q: How to choose sunglasses for my face shape?
A: Round faces suit angular frames (aviators); square faces fit round/oval styles; heart faces work with cat-eyes. Check our “Face Shape Guide” on Shopify.
Q: Are your frames durable for sports?
A: Our sport sunglasses have flexible TR90 frames and shatterproof lenses—ideal for running, cycling, or beach activities (look for “Sports” tags).
2. Care & Maintenance
Q: How to clean polarized lenses without scratching?
A: Use the microfiber cloth included (or mild soap + water). Avoid paper towels or ammonia-based cleaners—they damage the polarizing coating.
Q: Can I adjust loose temple arms?
A: Yes! Gently bend metal arms inward (for a tighter fit) or outward (looser). For plastic frames, warm arms slightly with a hair dryer first.
Q: Do sunglasses come with a case?
A: All pairs include a hard protective case and microfiber cloth—perfect for storage or travel.
3. Orders & Shipping (Shopify)
Q: How to track my sunglass order?
A: A tracking number is emailed once shipped. Check status via your Shopify order confirmation or our “My Account” page.
Q: Where do orders ship from, and how long is delivery?
A: We ship from 14, Raleigh Avenue, Wallington, SM6 8HE, England. 1-2 days (UK); 3-6 days (EU); 5-8 days (U.S./Canada).
Q: Is there free shipping?
A: Yes—free standard shipping worldwide on orders over £40 / US$50 (applies to all sunglasses styles).
4. Returns & Exchanges
Q: What if my sunglasses arrive with scratched lenses?
A: Send photos to viola_pinkie_8z@icloud.com within 48 hours. We’ll ship a replacement or process a refund via Shopify Payments.
Q: Can I return sunglasses if they don’t fit?
A: Yes—30-day returns for unused pairs in original packaging. Email first for a return label—we cover shipping for defective items.
5. Other Questions
Q: Do you offer prescription sunglasses?
A: Currently, we sell non-prescription styles, but our frames are compatible with most optician lens replacements.
Q: Do you have limited-edition collections?
A: Yes! Seasonal designs (e.g., summer pastels, winter metallics) launch monthly—follow us on socials or opt in for email alerts.