Return & Exchange Policy

This policy covers returns/exchanges for our sunglasses via our Shopify store. For inquiries, use the contact info below.

1. Eligibility Requirements

Item Type	Return Window	Exchange Window	Key Conditions
Sunglasses (All Styles)	30 days post-delivery	15 days post-delivery	Unused, undamaged; lenses scratch-free, frames intact; original packaging (case + cloth) included
Defective Items	48 hours post-delivery	48 hours post-delivery	Scratched lenses, broken hinges, or faulty polarization—photos required for verification

Request: Email viola_pinkie_8z@icloud.com with your Shopify order number, sunglasses style, reason for return/exchange, and supporting proof (photos of defects).
Approval: We respond within 2 business days. Approved requests get a return address (our Wallington hub: 14, Raleigh Avenue, Wallington, SM6 8HE, England) and unique return ID.
Ship Back: Send items within 7 days. Place sunglasses in original hard case, then in padded packaging to avoid transit scratches.
Finalization: Inspection takes 3-5 days. Eligible exchanges ship in 48 hours; refunds process via Shopify Payments in 3-5 business days.

Defective/Wrong Items: We cover round-trip shipping (reimburse up to £15 / US$20 via logistics receipt).
Personal Reasons: You pay return shipping + 5% restocking fee (covers repackaging and lens inspection).
Ineligible Items: Used sunglasses (scratched lenses), missing packaging, or customized frames—refused, you bear return shipping costs.